Candidates should be available and ready to work on-site.

The Customer Service Agent (CSA) is responsible for taking inbound calls from our customers which means successful candidates can multitask, have customer service experience, and navigate multiple programs. The CSA handles contacts in the form but not limited to voice contacts, e-mail, chat, and salesforce cases. Our CSA’s are customer-focused, accountable, efficient, and engaged professionals who are dedicated and guided by a commitment to service excellence. CSA’s establish high-quality customer relationships using informational resources and technical knowledge.

Responsible for

✔️ Resolve routine customer requests with products or services via inbound calls, email, and chat.

✔️ Speak with customers in a courteous, friendly, and professional manner using protocol procedures.

✔️ Inquire, clarify, and confirm customer requirements and understanding of the solution.

✔️ Provide additional customer education and information as needed.

✔️ Work in multiple databases to research complex issues and questions.

✔️ Notify customers of order status in a timely and accurate manner.

✔️ Review accounts/orders for accuracy and report any discrepancies.

✔️ Participate in activities designed to improve customer satisfaction and business performance.

✔️ Perform administrative support for order management, CRM data maintenance, and internal.